For vape shops & CBD stores , Your regulars come back every week
E-liquids, coils, flowers or oils: your customers restock regularly, and they will do it where they feel recognised. A loyalty card in their Wallet, updated at every visit, so they don't drift to a competitor or to online shops.
Why loyalty matters so much for a vape or CBD shop
Few businesses have such a recurring clientele: a vaper restocks e-liquids and coils every one to two weeks, a CBD customer renews their products at the same pace. But that habit is fragile: the same products are sold online, sometimes cheaper. What sets you apart is your advice, the help with equipment, knowing everyone's preferences. A loyalty programme makes visible what customers gain by coming back to you rather than ordering from a website.
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Very regular purchases
E-liquids, coils, flowers, oils: your customers come back every 1 to 2 weeks.
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Online competition
The same products are sold online. Loyalty gives a concrete reason to come back to the shop.
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An advice-driven relationship
Equipment, settings, flavours, strengths: customers come back for your advice, make it count.
Which loyalty type should you choose?
For a vape or CBD shop, cashback is usually the right choice. Baskets vary a lot (a €6 bottle of e-liquid, a €60 starter kit, €30-50 of flowers or oil): a percentage-based cashback rewards each purchase at its fair value, without you having to pick a product reward.
Quardy's pick for vape / CBD shops
5% cashback on every purchase
Easy to explain at the counter, consistent with the margins of the trade. With an average basket of €25 and one visit a week, a customer earns €1.25 per visit, or €5 a month: enough to bring them back to you instead of ordering online.
Example: Karim comes every Saturday for his e-liquids and, once a month, for coils (average basket €22). In two months he made 9 visits for about €200. His cashback is at €10: he uses it on his next purchase. For you, that's €10 on €200 of revenue, for a customer who now has a real reason not to shop elsewhere.
Alternative: stamps
If your customers mostly buy the same product at the same price (their usual refill, for instance), stamps are even easier to read: "10 visits = €5 off". Check the rules that apply to your business before promising a free product, though (see the FAQ).
How it works in your shop
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QR code at the counter
Display your Quardy QR code near the till. Customers scan it with their phone camera: no app to install. -
Card in the Wallet
The card is added to Apple Wallet or Google Wallet in seconds. No more paper card to keep in a wallet. -
Validation at every purchase
You scan the customer's card from the Quardy app and enter the purchase amount. The cashback updates automatically on their phone. -
Keep track of your regulars
See who comes back, how often, and who has stopped coming. Handy to spot a regular who drifted away and check in at their next visit.
Staying in touch with your customers (Pro plan)
The Pro plan at €9.99/month unlocks messages to customers who agreed to receive your communications. In a sector where advertising is tightly regulated, stick to practical information:
- Restocks: "The products you were waiting for are back in store"
- Opening hours: "Shop closed Monday for stocktaking, back on Tuesday at 10am"
- Equipment workshop: "On Saturday I'll help you clean and set up your equipment, bring your kit"
- Recycling: "Bring back your used batteries and old kits, we recycle them"
- Inactive customers: target those who haven't visited for 30 or 60 days with a simple message to check in
- Automatic: "Your balance has reached €10, to use on your next purchase" goes out on its own as soon as the balance reaches €10 and the customer hasn't visited for 14 days
Frequently asked questions
Is a loyalty programme allowed for a vape or CBD shop?
It depends on the products and on your country: advertising for vaping products is restricted in many countries, and CBD products generally cannot carry health claims. Quardy is a tool: you decide the reward and the content of your messages. We are not lawyers, so check the rules that apply to your shop with your trade association.
What about underage customers?
Selling vaping products to minors is prohibited in most countries, and most CBD shops reserve their products for adults. Only offer the loyalty card to customers whose age you have checked, as you already do at the till.
My customers value discretion and don't like leaving their details. Is that a problem?
No. The card is added to the Wallet without creating an account or installing an app, and the name is optional by default. You can even have fully anonymous customers: the card works the same way.
I also sell online. Does Quardy work with my online shop?
No, Quardy is designed for in-store sales. That is precisely the point: giving your customers a reason to come back to the counter, where your advice makes the difference.
I have a sales assistant or two shops. Can each person validate purchases?
Yes, with the Business plan at €24.99/month. Each staff member has their own access, scans cards on behalf of your shop, and every visit is logged with the name of the person who validated it.
Ready to reward your regulars?
Download Quardy for free and create your program in 2 minutes.